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Terms and Conditions


Once your order has been processed, you will be emailed as to whether your item is in stock or out of stock.

In stock items will be notified -dispatched, whereas out of stock items will be notified as - processing. Out of stock items can take up to 10 days to be delivered, if this is going to be longer you will be advised.

 All stock items are normally dispatched same or next day either by the royal mail (first class recorded) or by Parcelforce 24 hour service or similar courier.

Deliveries will need to be signed for by the recipient and a card will be left if no one is in. If you miss your delivery you will be able to collect your parcel from your local depot or post office, details of this will be left on the couriers/royal mails card.

Please allow at least 5 full working days (excluding weekends and bank holidays) for delivery before contacting us if you have not received your order.

For timed deliveries, please contact us for a quote

Postcodes for the Highlands and Islands of Scotland are -  IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

For deliveries to Ireland, Europe and the rest of the world, please allow up to 10 days for delivery. All international deliveries will be sent either by Royal mail or a courier using a signed for service.  .


If you are outside of the EU, select YES vat exempt when prompted, the system will then not charge you vat if applicable.

Any import duties are payable by the purchaser.


Some of our Products can be exempt from VAT/Zero Rated (Zero Rated means 0% VAT charged ). where:(A) If you ( or the end user ) have a disability or are registered disabled or chronically sick. ( A person is Chronically sick or disabled if he or she is physically or mentally impaired which has a substantial adverse effect on his or her ability carry out normal daily activities ). (B) With a condition which the medical profession treats as a chronic sickness, such as Diabetes, Stroke, Arthrits or terminally ill. (C) The goods must be specifically for the use of by the disabled person and for domestic use. PLEASE NOTE: It does not include what is considered a temporary illness, or a broken limb.
When prompted select whether you are vat exempt or not.

Businesses in Germany who have a German MwSt registration number can select YES vat exempt and then enter their MwSt registration number (including the DE prefix) in the illness or disability box to not be charge vat when applicable. Any import duties are payable by the purchaser.

Companies in the European Union (outside of the UK) who have a valid EU VAT registration number can also select YES vat exempt and then enter their valid EU VAT registration number in the illness or disability box to not be charge vat when applicable. Any import duties are payable by the purchaser.


You must contact us prior to purchase as we will not refund any differences after this point.
This is not a guarantee but a service we offer to customers who wish to buy from us and have in the unlikely event found our price uncompetetive we will then, where we feel we can, offer goods at a reduced price to that advertised.
Proof of lower prices may be requested and must be for the same product not just a generic version.

1 Interpretation In these Conditions:
‘BUYER’ or ‘YOU’ means the person who accepts a quotation of the Seller for the sale of the ‘Goods’ and whose acceptance is then confirmed by the Seller in accordance with these conditions or whose order for the ‘Goods’ is accepted by the seller
‘GOODS’ means the goods (including any instalment of the goods or any parts for them) which the seller is to supply in accordance with these conditions
‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the buyer and the Seller or set out in the Quotation Order or Acceptance Forms issued by the Seller • ‘CONTRACT’ means the contract for the purchase and sale of the Goods
‘WRITING’ includes telex, cable, e-mail, facsimile transmission and comparable means of communication
Any reference in these Conditions to any provision of a Statute shall be construed as a reference to that provision as amended, re-enacted or extended at that relevant time.
The headings in these Conditions are for convenience only and shall not affect their interpretation.

2 Updating Range :
Our range of products is continually being revised and updated. We reserve the right to change specifications without prior notice.

3 Specifications:
All descriptions, illustrations and sizes given in this catalogue are for guidance only and no particulars therein shall be binding on the company.

4 Samples:
We are unable to supply samples.

5 Price/Discounts:
All prices are quoted exclusive of VAT, if you are not eligable for vat exemption vat will be added, at the current rate, during check out and before payment is made. Phillips Mobility Ltd reserve the right to alter any prices/discounts at any time without prior notice.

6 Minimum Order:
There is no minimum order

7 Delivery & Risk:
Delivery lead-times are given in good faith and Phillips Mobility Ltd will not be responsible for any kind of delay in transit. We accept no liability and the buyer has no right to cancel the order if delivery is delayed beyond the estimated time unless we have specifically agreed in writing to deliver on a particular date.
Prior to dispatch great care is taken to inspect and package all goods. Upon receipt of a delivery, all goods must be examined for damage before signing the carrier’s note. In the event that goods are damaged, the carrier’s note should be endorsed accordingly, the goods should be kept in the original packaging at the buyer’s premises for later inspection and Phillips Mobility Ltd should be notified in writing within 24hrs. Failure to comply with any of the above will be deemed that the goods are acceptable and the buyer unconditionally waives any right to reject the aforementioned goods.
Our liability in respect of loss or damage to goods shall not exceed the invoice value of the goods (excluding VAT) and our liability shall in no event extend to consequential or indirect loss or damage, loss to third parties or loss of business.
The goods must be delivered to the delivery address agreed with Phillips Mobility Ltd. Under no circumstances should the carrier be instructed by the buyer to deliver to another address or to leave the goods elsewhere.
If the buyer, or a representative of the buyer is not available to check and take delivery of the goods at the delivery address, this may result in the carrier needing to return on another date and a delivery surcharge to the buyer may apply.
Phillips Mobility Ltd do not pay return carriage costs.

8 Payment:
Buyers must submit payment with their order. When paying by cheque, please allow 10 working days for funds to clear before goods can be released.

9 Returns and refunds   

Please contact us before any returns are made.  

WE MUST BE NOTIFIED WITHIN FOURTEEN DAYS OF RECEIPT OF GOODS FOR ANY ITEM YOU WISH TO RETURN, SUBJECT TO OUR TERMS AND CONDITIONS.                                                                                                                                           

A full refund (excluding all carriage costs) will be given, in the same manner as the payment was made, for any items that are returned under the terms and conditions of this website.

Please note that certain items, if used, are not covered by distance selling regulations due to their nature. These would include, but not only apply to, bathlifts and bath products, toiletry items and certain cooking and clothing items. If you are unsure please contact us.

No goods may be returned to Phillips Mobility Ltd without our prior consent and a returns authorisation number allocated. Goods are returned at the buyer’s cost and risk.

10 Copyright:
Copyright of any product manufactured by us or any design, illustration or drawing produced by us remains the sole property of Phillips Mobility Ltd unless expressly agreed in writing by Phillips Mobility Ltd.

11 Reservation of title:
Risk in the Goods shall pass to you when the Goods are delivered.
The property of the Goods shall remain with us until you pay all sums due whether in respect of this contract or otherwise.
You shall hold the Goods as our fiduciary agent until title passes.
Until title passes the Goods shall be stored separately from any other Goods and you shall not interfere with any identification mark, labels batch numbers or serial numbers on the Goods.
Until title passes we agree that you may use or agree to sell the goods as principle and not as our agents in the ordinary course of your business subject to the express condition that at our direction the entire proceeds of any sale or insurance proceeds received in respect of the Goods are held in trust for us and not mixed with any other monies or paid into an overdrawn bank account and shall at all times be identifiable as our money.
We shall be entitled to recover the price of the Goods including VAT even though the property in any of the Goods remains with us.
We shall be entitled at any time to recover any or all of the Goods in your possession to which we have title and for that purpose we our servants or agents may with such transport as is necessary enter upon any premises occupied by you or to which you have access and where the Goods may be or are believed to be situated.

12 General:
This contract shall be governed and interpreted exclusively accordingly to the Law of England.
Terms and Conditions of use of the website
User Agreement and Terms of Use:
Use of the Phillips Mobility Ltd website ('the site') constitutes acceptance of the Phillips Mobility Ltd User Agreement ('the agreement') and Terms of Use ('terms'). The user of the site ('you') represent that you have read and understood these terms and agree to be bound by them. If you do not agree to all the terms and conditions on this page, please do not use this web site. Use of any internal or external links on Phillips Mobility Ltd constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.
In order to use this site you must agree to be legally bound and to abide by the terms and to indemnify and hold Phillips Mobility Ltd . harmless from all alleged or actual damages, claims and expenses relating to any warrant, guarantee or representations made on the website or linked sites. This also includes, without limitation, attorney's fees. The use of this site for any reason is deemed to be an agreement of this condition.

Bearing in mind that this is a free 'public access' site, it is a condition of use of the site and the materials in it that use is at the user's own risk. We give no representation or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions in it or the effect it has upon your computer. We disclaim all liability in respect of such information and its provision. Neither Phillips Mobility Ltd nor any of the site's editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site, including but not limited to direct loss, consequential loss and loss of profits. We do not assume, and therefore disclaim, any liability for any loss or damage caused by errors or omissions. Phillips Mobility Ltd is provided on an 'as is' and 'as available' basis. We shall not be liable for any direct, indirect, incidental, special, or consequential damages. This includes, without limitation and even if we are advised of the possibility thereof, any damages for loss of goodwill or any and all other commercial damages or losses including loss of profit, that result from the use of, or inability to use Phillips Mobility Ltd . In no event will Phillips Mobility Ltd be liable for indirect injury.

Third party disclaimer:
Phillips Mobility Ltd on line disclaims any responsibility for the content of any third party materials provided through or on this Internet site. Individual merchants listed on this site provide their own order processing and customer service. Any recommendation made on this site is a personal opinion only and does not constitute any form of warrant, guarantee, promise or assurance. The merchantability or fitness for a particular purpose of any product is not guaranteed.

In order to use this site you must agree to be legally bound and to abide by the terms and to indemnify and hold Phillips Mobility Ltd harmless from all alleged or actual damages, claims and expenses relating to any warrant, guarantee or representations made by the individual merchants or linked sites. This also includes, without limitation, attorney's fees. The use of this site for any reason is deemed to be an agreement of this condition.

Availability of service:
We do not warrant or guarantee that the Mobility Ltd website service will be uninterrupted or error-free. We do not make any warrant or guarantee, either expressed or implied as to the accuracy, validity, completeness, suitability, reliability, or currency of any information content within its site or sites to which it is linked to. No responsibility will be accepted for call charges sustained as a result of automatic connection to the internet due to advertisers page refresh commands or for any reason. It is the visitor's responsibility to disable automatic connection in their Internet settings.

Links and site content:
Links to other web sites are provided solely as a resource guide and do not represent an endorsement or guarantee, either expressed or implied. Phillips Mobility Ltd does not assume any liability for any of the products, services, or data of any other sites. Phillips Mobility Ltd is a facilitator of links to the content of other sites and as such has no editorial control over the content of such linked sites in the same manner that a public library has no control over the content of the books that it distributes. It is the responsibility of the user to evaluate the information, opinion, advice, or other content contained within the site. Where a comment or advertising message is labelled 'free', visitors should check that this is currently the case before proceeding. Phillips Mobility Ltd cannot verify the validity or quality of any inclusions contributed by a third-party. If you believe any link to a third party site found within the Phillips Mobility Ltd website infringes your intellectual property rights, please contact us in writing so that we may review any alleged infringement. This site has not verified, reviewed or approved all linked sites and makes no representation warrant or guarantee as to any such sites accuracy or suitability. Through its links, Phillips Mobility Ltd offering access to a wide range of information, including historical materials that may contain negative stereotypes or offensive terminology. All such materials must be viewed in the context of their relevant time period. If you have any enquiries and disputes with linked sites they should be directed to the individual sites involved. We reserve the right to cancel or refuse orders for items or services offered at an incorrect price on or Phillips Mobility Ltd through its links. We cannot be held responsible or liable for any loss or damage due to reliance on information obtained through Phillips Mobility Ltd.

Information indemnity:
The user agrees not to rely on any information obtained from Phillips Mobility Ltd and indemnifies us from mistakes, omissions, errors, interruptions, delays of service or performance, defects, harmful components, viruses and bugs, howsoever caused. It is the user's duty to execute anti-contamination or virus software and ensure that any information, if contaminated or infected, will not damage the user's information or system. The entire risk as to the use of Phillips Mobility Ltd is with the user. Phillips Mobility Ltd is not responsible or liable for telephone, network, ISP, electronic, computer or other communication problems or failures of any kind. Personal information sent to Phillips Mobility Ltd is at the sender's own risk. Educators should review a website before directing students to it. Sites change frequently and might contain different content than on a previous visit. Price and availability information is subject to change without notice. Currency conversions are indicated for convenience only and should not be relied upon.

If a term, covenant, provision, or condition of this agreement becomes, or shall be held by any court of competent jurisdiction to be against public policy or illegal, all remaining provisions of this agreement shall remain in full force and effect and unaffected, impaired or invalidated by this decision. The invalidated item shall be modified by the parties to the full extent possible to carry out all the intentions and directives stated in this agreement.

Governing law:
Any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and
Phillips Mobility Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts. This agreement is governed by English law and all disputes will be handled solely in the United Kingdom. English Courts will have jurisdiction in respect of it. You consent to such venue and jurisdiction. Phillips Mobility Ltd controls and operates its website from its offices in the United Kingdom and makes no representations or warranties that its content or use is legal in other locations.

Whilst it is not our intention to do so, Phillips Mobility Ltd reserve the right to change its policies and terms at any time. Any such changes will be posted on this page. Price and availability information is subject to change without notice. We do not assume, and therefore disclaim, any liability for any loss or damage caused by errors or omissions.

Important note:
The advice and information provided by Phillips Mobility Ltd is for general help and guidance only and anyone at all unsure of how to deal with a specific problem should consult an appropriate professional. We do our utmost to bring you relevant and reliable information, but we can take no responsibility for any advice offered.

Headings are for reading convenience only and are not to be used in the interpretation of this agreement.

Users may not upload, post, reproduce, or distribute in any way (including verbally) the contents or intellectual property of Phillips Mobility Ltd without obtaining permission from Phillips Mobility Ltd .All other trademarks, product names, and company names and logos appearing on Phillips Mobility Ltd are the property of their respective owners. Phillips Mobility Ltd is not associated with other companies who own similar sounding names. Whilst it is not our intention to do so, Phillips Mobility Ltd reserves the right to change its policies and terms at any time. Any such changes will be posted on this page. If you do not agree to all the terms and conditions on this page, please do not use this web site. Use of any internal or external links on Phillips Mobility Ltd constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.


1. When you register and use this site:

2. We may use information that you provide or that is obtained by us:
(a) to register you with our website and to administer our website services;
(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods:

(c) To administer any prize draws or competitions you may enter.

3. We may supplement the information that you provide to us with information that we receive from third parties.


4. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.


5. We may give information about you to the following, who may use it for the same purposes as set out above:
(a) to other companies in the Group;
(b) to employees and agents of the Group to administer any accounts, products and services provided to you by the Group now or in the future;
(c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
(d) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
(e) if we have a duty to do so or if the law allows us to do so.
6. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
·         Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
·         Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Phillips Mobility Ltd  is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new kettle from us we would accept their old kettle and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.