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Declaration for vat exemption and information

If you are unsure about whether you qualify please contact us on
01394 272233

Some of our Products can be exempt from VAT/Zero Rated (Zero Rated means 0% VAT charged ). where:

A) If you have a disability or are registered disabled or chronically sick

B) A person is Chronically sick or disabled if he or she is physically or mentally impaired which has a substantial adverse effect on his or her ability carry out normal daily activities

C) With a condition which the medical profession treats as a chronic sickness, such as Diabetes, Stroke, Arthrits or terminally ill

D) The goods must be specifically for the use of by the disabled person and for domestic use.

PLEASE NOTE: It does not include what is considered a temporary illness, or a broken limb.

On each product page there is a drop down box called vat exempt ? Select your choice and the product price will change.

You will then be asked two simple questions in the check out process, you do not have to click on the link below.

If you are outside of the EU select YES VAT EXEMPT when prompted.

PLEASE NOTE some items are not exemptable - these item pages will not have a choice of exempting from vat and will just include vat.


If you are unsure and require more information please visit vat-vat-notice-7017-vat-reliefs-for-disabled-and-older-people

or you can telephone the National Advice Service on 0845 010 9000

Businesses in the European Union

 Companies in the European Union (outside of the UK) who have a valid EU VAT registration number can also select YES vat exempt and then enter their valid EU VAT registration number in the illness or disability box to not be charge vat when applicable. Any import duties are payable by the purchaser.

Verified by Visa / 3D secure

Verified by Visa protects your card against unauthorised use and gives you peace of mind when shopping online.

Once you’ve signed up to Verified by Visa, you’ll be protected whenever you make an online payment with your Visa card at any one of more than 300,000 web sites across Europe.

Verified by Visa involves two quick steps to authenticate your purchase.

Depending on your bank, the Verified by Visa security screen will look like this:


Verified by Visa not only protects your card against unauthorised use, it also means you can have confidence that the online retailer you’re buying from has made your security a priority.